Privacy Policy

Last Updated: July 15, 2024

Welcome to www.rachisholm.com (“the Site”). Ronald A. Chisholm Limited (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, provide us with documents, and communicate with us through various methods. It also covers how we handle information stored in our corporate ERP and mail systems.

1. Information We Collect

We collect information in the following ways:

1.1. Information Provided by You

  • Personal Information: When you contact us, provide documents and information through our website, or interact with us via the website, email, phone, fax, or messaging apps, we may collect personal information such as your name, email address, phone number, and any other details you provide.

1.2. Information Collected Automatically

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. They help us understand how you use our site and enable us to provide personalized features.

1.3. Information from Communication

  • Emails, Phone Calls, Faxes and Messaging Apps: We collect and store information from communications with us, including emails, phone calls, faxes, and messages via WhatsApp or other methods. This may include your contact details and any information you provide during these communications.

2. Use of Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our business services.
  • To respond to your inquiries, fulfill your requests, and provide customer support.
  • To improve our website, services, and overall user experience.
  • To analyze how our website is used and to diagnose any issues.
  • To comply with legal obligations and protect our rights and interests.

3. Information Stored in Corporate Systems

3.1. ERP System

Information provided to us may be stored in our corporate ERP (Enterprise Resource Planning) system. This includes:

  • Customer Information: Contact details, transaction history, and any other information necessary for business operations.
  • Supplier/Carrier Information: Contact details, contracts, and transaction history.
  • Employee Information: Personal details, employment history, payroll data, and performance records.

3.2. Mail Systems

Information communicated via our corporate mail systems, including email, is stored securely. This includes:

  • Email Communications: Content of emails, attachments, and metadata such as timestamps and recipient details.
  • Documents and Files: Any documents and files shared with us via email.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your information is stored in secure databases and protected against unauthorized access, alteration, disclosure, or destruction.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • As part of the normal course of business
  • With your consent.
  • To our trusted service providers who assist us in operating our website, conducting our business, or providing services to you, as long as they agree to keep this information confidential.
  • When required by law or to protect our rights, property, or safety and those of others.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete personal information.
  • Request deletion of your personal information, subject to certain legal obligations.
  • Withdraw your consent to the processing of your personal information, where applicable.

7. Cookies and Tracking Technologies

You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ronald A. Chisholm Limited
2 Bloor St. W., Toronto, ON, Canada M4W3K3
info@rachisholm.com
416-967-6000

Thank you for visiting www.rachisholm.com